Field Services Tech - Minneapolis, MN
Company Name:
Arca24.com
Salary period: Annual
Overview:
Oversees and Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime and shares knowledge with their team members. May involve use of problem management databases and help desk system. This position is for weeknights/weekends and on-call.
Responsibilities:
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customer responding to technical questions or request for information. Processes timely and accurate information to ensure compliance with warranty requirements of vendors. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs basic computer hardware and software installations. Willingness to be on call to support the customer team members. Willingness to work nights and weekends as needed
Qualifications:
Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience. Ability to obtain A
certification with 90 days of employment. Experience with cable inspection/organization/replacement (CAT5/Fiber) Retail Service, Self-Checkout Device & Data Cable Troubleshooting Experience preferred. Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations Use of ticketing systems with SLA (Service Level Agreement) Driven automation Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA Laser Printer repair experience is preferred Printer troubleshooting and repair preferred Deskside support experience Xerox support a plus Ability to work independently and set prioritiesEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Overview:
Oversees and Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime and shares knowledge with their team members. May involve use of problem management databases and help desk system. This position is for weeknights/weekends and on-call.
Responsibilities:
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customer responding to technical questions or request for information. Processes timely and accurate information to ensure compliance with warranty requirements of vendors. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs basic computer hardware and software installations. Willingness to be on call to support the customer team members. Willingness to work nights and weekends as needed
Qualifications:
Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience. Ability to obtain A
certification with 90 days of employment. Experience with cable inspection/organization/replacement (CAT5/Fiber) Retail Service, Self-Checkout Device & Data Cable Troubleshooting Experience preferred. Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations Use of ticketing systems with SLA (Service Level Agreement) Driven automation Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA Laser Printer repair experience is preferred Printer troubleshooting and repair preferred Deskside support experience Xerox support a plus Ability to work independently and set prioritiesEstimated Salary: $20 to $28 per hour based on qualifications.
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